SSG’s Quality Policy
SSG is to deliver products and services that satisfy customer demands and expectations with an aim to establish long-term customer relations.
Quality work is conducted continuously through the feedback of experience and the successive implementation of procedures that support and strengthen operations. Following these procedures will result in a planned, structured and repeatable working method which guarantees high quality in our undertakings.
This means that:
- Our operations are characterized by honest and serious behaviour.
- We are to ensure that we understand our customers’ needs and, through perceptiveness and a continuous dialogue with the customer, adapt the support’s content and scope.
- Our personnel is skilled and recognizes that every effort has significance for overall quality.
- Our personnel continually develop their qualifications within the company’s areas of expertise.
- We have established and quantifiable quality goals that are regularly followed-up and revised.
- By continually improving our business system we adapt our operations so that we can increase customer satisfaction.
SSG’s Environmental Policy
SSG is to strive to minimize the impact of its own operations on the environment and adapt its activities to achieve sustainable utilization of natural resources.
Travel is to be made in the most cost-effective and environmentally sound manner. In practice this means that public transport is always to be selected when available.
We use electronic devices for communication. All employees have equipment and software for web-based conferencing and collaboration.Printing is to be done as little as possible and when necessary it is to be two-sided.
We sort our waste at source and send paper for recycling.
Equipment, furniture and fittings are to be selected with consideration given to the environment, e.g. furniture is not to be made from materials from rain forests. Since we do not consume any specific products the environmental assessment is to be made from case to case.